Webinars and videos

The new Trader Support Service (TSS) is now live for all new movements. In your first bulletin, we’ll take you through what’s new, useful guidance and support, and the key actions to take before the outgoing TSS closes. You’ll also find upcoming deadlines, details of our next webinar and an update on new EU steel melt and pour requirements.

Find out how to import up to 99 goods records to a declaration by uploading a CSV file.

Recording of a webinar where we shared key milestones and dates, a demo on how to enroll onto the new service, a reminder of how to access the practice environment and look at the new CSV file upload capability.

Recording of a webinar where we shared the transition timeline and key milestones, actions traders should be taking and demonstration of how to make declarations in the new service.

Recording of a webinar where we shared transition timelines and key dates, user feedback and new features, what different user groups should be doing, and took questions from participants.

Recording of a webinar where we shared an update about the user experience and what the new portal may look like, a first look at key screens and user journeys, and took questions from participants.

Recording of a webinar where we shared an update on the next phase of TSS and what users can expect from TSS, as well as taking questions from participants.

How to set up the TGP connection and goods movement reference (GMR) automation.

You'll need to reset your password and set up multi factor authentication to be able to sign in to the Trader Support Service.

How to set up a standing authority on the Customs Declaration Service (CDS).

How to authorise an agent, and give access to your UK Internal Market Scheme (UKIMS) authorisation and Trader Goods Profile.

Recording of a webinar where we shared a demo of the new Trader Support Service, and took questions from participants about registration, migration, supplementary declarations and joining the private beta.