Video: resetting your password and setting up multi factor authentication

You'll need to reset your password and set up multi factor authentication to be able to sign in to the Trader Support Service.

How to reset your password and set up multi factor authentication

Transcript

Welcome to this demonstration of onboarding to the new Trader Support Service.

This is for all users who will be migrating from the outgoing service and covers the password reset and authentication required before being able to access the new service. When your account is migrated, you will receive a welcome email from the new service. It will contain a checklist highlighting the key steps you need to take, and a migration handbook that provides further details on those steps.

You must read through the checklist to ensure your account is properly set up so that you can start using the service successfully. As part of the second step on this checklist, you will be given the link to the new service.

Clicking on this link will open to the introductory page of the service.

Once on this page, you need to click Sign in.

This will then prompt you to enter your username and password.

At this stage, you need to select I have forgotten my password and then enter your email address. This should be the one that was sent to your welcome email.

You will then be prompted to read the terms and conditions and then select I agree.

You will then be asked to activate your account using a one-time passcode.

This requires an authenticator app, which you can download onto your smartphone or other device. This step is to keep your account secure.

Scan the QR code using authenticator app to generate a one-time passcode.

Enter this code into the field and click Activate your account.

You will then be asked to enter a new password.

And then you'll need to enter it again to confirm the password.

Then click Continue, and this will take you to your business' TSS homepage.

You only have to do this once to get your account active.

Once your account is set up, you will sign in through the usual steps of entering your username and password, followed by authenticating your login.

When you sign in, you can tick the Remember me box to allow you to stay signed in.

Otherwise, through a period of inactivity, you'll be signed out and will need to get signed in with a one-time passcode.

You should then navigate through the homepage and go to your business profile to check that the information on your account is accurate.

The details on your account will be the same details that were on the company profile from the outgoing service.

Only the account administrator can make changes to the business profile.

This is a prime opportunity to ensure you update any details on your profile to help you complete tasks in the service successfully.

If you're not the account administrator, make sure you tell them if you spot any information that needs updating.

This includes checking users, seeing which businesses you have given authority to represent you, and any permissions provided to third parties. This is the end of the demonstration. Thank you for watching.