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Trader Support Service

Getting started guide

Learn how to get started on the Trader Support Service, whether you're a new user or moving from the outgoing service.

Accessing your account

If you held an account in the outgoing Trader Support Service:

Signing in for the first time (opens in a new tab)

Find out about how account admins and additional users sign in for the first time, and how to set up multi-factor authentication (MFA), which is needed every time you sign in.

If you're new to the Trader Support Service:

Registering for the new Trader Support Service (opens in a new tab)

Find out about who can register for the Trader Support Service, the information you will need to create an account and what else you might need to consider, such as authorisations.

Using the service as an agent or intermediary (opens in a new tab)

Find out what steps you need to take to set up an agent or intermediary account to represent your business and complete declarations on your behalf.

Checking your account details after moving from the outgoing TSS

Checking and updating your business profile (opens in a new tab)

Check your business profile is up to date, including your EORI number, contact details, authorisations, payment details and connections with Trader Goods Profile (TGP) and UK Internal Market Scheme (UKIMS).

Setting up your account

Adding and managing users (opens in a new tab)

Find out about the account admin role, how to view and manage additional users as well as configure your account's email notification preferences.

Setting user permissions for your UK Internal Market Scheme authorisation and Trader Goods Profile (opens in a new tab)

Find out how to give an agent or haulier, permission to make declarations on your behalf using your UK Internal Market Scheme (UKIMS) authorisation and Trader Goods Profile.

Making declarations

Using the Trader Support Service for movements to and from Northern Ireland (opens in a new tab)

Find out about the different routes for goods movements and the information you can submit for each one.

Declaration types you can complete in the Trader Support Service (opens in a new tab)

Find out about the different declaration types and how to complete them depending on the declaration or process you need.

Starting and managing goods declarations for EIDR and IMMI (opens in a new tab)

Find out how to start and manage declarations for Entry in the Declarant's Records (EIDR) and Internal Market Movement Information (IMMI) goods movements.

Uploading multiple goods records in a CSV file (opens in a new tab)

Find out how to add up to 99 goods records to your declaration by uploading a single or multiple comma separated values (CSV) files.

API users

Onboarding API users to the new Trader Support Service (opens in a new tab)

Find out what you need to do to access the Trader Support Service API.

Getting help

Browse our support topics on moving goods to and from Northern Ireland, completing declarations and using the Trader Support Service.

Get additional help from:

  • starting a chat with the digital assistant, or asking it to raise a support case for you
  • raising a case yourself to get help from a support agent
  • calling the contact centre on 0800 870 8173 to speak to a support agent

Urgent issues

If an urgent issue is preventing your goods movement from progressing, for example if your goods are being held at a port or you are unable to board a ferry, call the contact centre.

Telephone: 0800 870 8173
Opening hours: 7am to 10:00pm, 7 days a week