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Learn how to get started on the Trader Support Service, whether you're a new user or moving from the outgoing service.

Accessing your account

Registering for the new Trader Support Service

Find out who can register for the Trader Support Service and what information you may need.

Signing in for the first time

The account admin from the outgoing service should sign in first. This will activate your business account in the new Trader Support Service.

Using the service as an agent or intermediary

Find out what steps you need to take to set up an agent or intermediary account to represent traders when completing declarations

Setting up your account

Setting up your business profile

Check that your business profile contains accurate and up to date information such as your EORI number, contact details as well as your authorised account users.

Checking authorisations and permissions

Check that the authorisations you intend to use with TSS are recorded correctly in your business profile, this also includes your payment information and other connections with services like TGP.

Adding and managing users

The first person to register a business with the Trader Support Service becomes the account admin. They can then add other people from their business to their Trader Support Service account.

Managing declarations

Starting and managing goods movements

Find out how to navigate the Trader Support service to start and manage customs declarations, Entry in the Declarant's Records (EIDR) and Internal Market Movement Information (IMMI) as part of a goods movement.

Uploading multiple goods recordsin a CSV file

Find out how to add up to 99 goods records to your declaration by uploading a single or multiple comma separated values (CSV) files.